FAQs

1. Do you offer free shipping?
We currently offer free standard shipping to these following countries: Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Israel, Japan, Kazakhstan, Luxembourg, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam, Canada, United States.
If your country is not listed above, please check here for more details on our shipments.

2. Can I cancel my order?
Contact us to cancel an order. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

    3. Why was my order divided into two or more packages?
    We will do partial shipping for your order in the following conditions:
    1) Items are in different warehouses.
    2) Different items need additional preparation time.

    3) Weight limit of customs or courier.
    You will receive an email notification when each parcel is shipped.

    4. Is there any additional fee beyond purchase?
    Normally, it would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

      5. How long does delivery normally take?
      It normally takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends. Shipment takes 10-25 business days to arrive.

      6. I'm not satisfied with my order, can I return?
      We do not accept return unless we sent the wrong item or the item is manufacturing defect. More details can be found in our Return Policy.

      7. What payment methods do you accept?
      We support Credit/Debit Card and PayPal. Other payment methods will be added soon.
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